K3 Business Technology Group (K3) has announced that the company's specialist IT support division - K3 Managed Services - has exceeded its targets by 120%. This outstanding performance reflects the number of SYSPRO customers utilising the high quality, cost-effective services and solutions supplied by this division.
As a Microsoft Gold partner, K3 Managed Services has embarked on a continual programme of investment in their offices, personnel, and technology, as highlighted by the appointment of several highly qualified specialists with more support and sales personnel to join later this year.
K3 Sentinel, the companies highly advanced IT monitoring technology has been installed into a newly constructed in-house Network Operations Centre, to ensure customers' systems are running at peak efficiency. This cutting-edge solution gives K3 Managed Services a bird's eye view of each customer's IT network. With the ability to manage systems remotely, K3 can maintain full visibility of their customers' key performance indicators and meet best practice requirements.
In line with the division's strategy, 2010 will see K3 Managed Services introduce a dedicated offsite data centre to complement its existing business continuity offerings. Having already installed robust backup and recovery systems, K3's next phase will provide a real-time recovery service for its SYSPRO clients. In addition, plans are underway to provide full 24/7 support to add a further layer of IT systems management and efficiency.
"Our customers clearly see the benefits of using K3 Managed Services as their IT support team. We have comprehensive knowledge and experience of SYSPRO ERP which sets us apart from the crowd. Customers also benefit from K3's support procedures and our ability to call upon extensive skill-sets through the whole K3 Group makes us a vital tool to the ongoing support and maintenance of our customers systems," says Neil Homer, Business Development Manager, K3 Business Technology Group.
About K3 Business Technology Group
K3 Business Technology Group employs 80 people at its Manchester head office and its branches throughout the UK and Ireland. The company offers solutions in enterprise resource planning (ERP), customer relationship management, advanced planning and scheduling, warehouse management, human resources and e-business. SYSPRO is used by some 14,000 sites across the world. K3 Business Technology Group is part of K3 Business Technology PLC which is a global leader in providing next-generation enterprise software for businesses in the retail, manufacturing and distribution sectors. With more than 3,000 customer installations in over 30 countries, K3 is recognised as a safe, innovative and reliable provider of world-class solutions, backed by world-class service.
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